Shipping policy
Shipping Policy
Shipping
Thank you for shopping with Nora House London.
We currently ship within the United Kingdom only.
Orders are typically processed within 1–2 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a shipping confirmation email. Tracking information will be provided where available.
Delivery
Estimated delivery times are:
- Standard UK Delivery: 2–4 business days
Please note that delivery times are estimates only and may vary due to courier delays, weather conditions, public holidays or other circumstances beyond our control.
Shipping Fees
- Free UK shipping on all orders over £25.
- Shipping charges for orders below this amount will be calculated at checkout before payment.
Incorrect Shipping Information
Please ensure that your shipping address is accurate and complete before placing your order.
Nora House London cannot be held responsible for delayed or unsuccessful deliveries resulting from incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Parcels
If your parcel arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible at hello@norahouselondon.com.
Where possible, please include:
- Your order number
- Photos of the damaged parcel or products (if applicable)
We will work with the courier to investigate the issue and do our best to resolve it promptly.
Questions
If you have any questions about shipping or your order, please contact us at:
Nora House London