Terms of service
OVERVIEW
Welcome to Nora House London ("we", "us", or "our").
Nora House London operates this website and online store, including all related information, content, features, products and services (the "Services"). Our store is powered by Shopify, which enables us to provide a secure shopping experience.
These Terms of Service, together with our other policies published on this website, govern your use of our Services. By accessing our website or placing an order, you agree to be bound by these Terms of Service.
Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our Services.
SECTION 2 – OUR PRODUCTS
We make every effort to display our products as accurately as possible. However, colours and product appearance may vary depending on your screen, device and display settings.
Product descriptions, prices and availability may change without notice. We reserve the right to discontinue products or limit quantities available for purchase at any time.
We do not guarantee that products will meet every customer's individual expectations, but we are committed to providing genuine products sourced from trusted suppliers.
SECTION 3 – ORDERS
Placing an order does not constitute acceptance of that order. All orders are subject to acceptance and availability.
Once payment has been successfully processed, you will receive an order confirmation by email. We reserve the right to refuse or cancel any order where necessary, including but not limited to pricing errors, suspected fraud or product availability.
Please review your order carefully before submitting it, as we may not be able to amend or cancel an order once it has been processed.
Returns and refunds are subject to our Refund Policy, available on this website.
Products purchased from Nora House London are intended for personal use only and may not be purchased for resale without our written permission.
SECTION 4 – PRICES AND BILLING
All prices displayed on our website are shown in Pounds Sterling (£ GBP).
Shipping charges will be displayed during checkout where applicable.
We reserve the right to change prices, promotions and product availability at any time without prior notice.
You agree to provide accurate billing and payment information when placing an order. By completing a purchase, you confirm that you are authorised to use the payment method provided.
SECTION 5 – SHIPPING AND DELIVER
Estimated delivery times are provided as a guide only and are not guaranteed.
We are not responsible for delays caused by courier services, customs processing or circumstances beyond our reasonable control.
Risk in the products passes to you once your order has been delivered to the shipping address provided during checkout.
SECTION 6 – INTELLECTUAL PROPERTY
All content on this website, including our logo, branding, text, images, graphics and website design, is owned by or licensed to Nora House London and is protected by applicable intellectual property laws.
You may use this website for personal, non-commercial purposes only. You may not copy, reproduce, distribute or use any content from this website without our prior written permission.
All trademarks, product names and brand names featured on this website remain the property of their respective owners.
SECTION 7 – THIRD-PARTY SERVICES
Our website may include services or features provided by third parties, including Shopify and payment providers.
We are not responsible for the availability, content or operation of any third-party services. Your use of such services is subject to the terms and policies of the relevant provider.
SECTION 8 – THIRD-PARTY LINKS
Our website may contain links to third-party websites for your convenience.
We are not responsible for the content, accuracy or privacy practices of those websites. Accessing third-party websites is at your own risk.
SECTION 9 - RELATIONSHIP WITH SHOPIFY
norahouselondon.com is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with norahouselondon.com. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and norahouselondon.com, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with norahouselondon.com.
SECTION 10 - PRIVACY POLICY
Your privacy is important to us.
Any personal information collected through our website is handled in accordance with our Privacy Policy, which is available on our website.
Our store is hosted by Shopify, and certain information may be processed by Shopify and trusted third-party service providers to enable us to provide our Services, process orders and improve your shopping experience.
By using our website, you acknowledge that your personal information may be processed as described in our Privacy Policy.
SECTION 11 - FEEDBACK
If you choose to submit reviews, comments, suggestions or other feedback, you grant Nora House London permission to use such feedback to improve our products, services and customer experience. You confirm that any feedback you provide is your own and does not infringe the rights of any third party. We reserve the right to remove any feedback that is unlawful, offensive, misleading or otherwise inappropriate.
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
We do our best to ensure that all information on our website is accurate. However, occasional errors relating to product descriptions, pricing, promotions, shipping charges or availability may occur.
We reserve the right to correct any errors, update information or cancel orders where necessary, without prior notice.
SECTION 13 - PROHIBITED USES
You agree to use our website only for lawful purposes.
You must not misuse our website, interfere with its operation, attempt to gain unauthorised access, upload malicious software, or use any content from this website without our permission.
We reserve the right to refuse access to anyone who breaches these Terms.
SECTION 14 - TERMINATION
We reserve the right to suspend or terminate access to our website if these Terms are breached or if we reasonably believe our Services are being misused.
Any rights or obligations that by their nature should continue after termination will remain in effect.
SECTION 15 - DISCLAIMER OF WARRANTIES
We make every effort to ensure the information on our website is accurate and up to date. However, all information is provided for general guidance only.
We do not guarantee that our website will always be available, uninterrupted or free from errors.
Nothing in these Terms excludes or limits any rights you have under applicable consumer protection laws.
SECTION 16 - LIMITATION OF LIABILITY
To the fullest extent permitted by law, Nora House London shall not be liable for any indirect or consequential loss arising from your use of our website or Services.
Nothing in these Terms limits or excludes liability where it cannot legally be excluded under the laws of England and Wales.
SECTION 17 - INDEMNIFICATION
You agree to compensate Nora House London for any losses, costs or damages arising directly from your breach of these Terms or your unlawful use of our website.
SECTION 18 - SEVERABILITY
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.
SECTION 19 - WAIVER; ENTIRE AGREEMENT
These Terms, together with our published policies, constitute the entire agreement between you and Nora House London regarding your use of our website and Services.
SECTION 20 - ASSIGNMENT
You may not transfer your rights or obligations under these Terms without our written consent.
We may transfer our rights and obligations where reasonably necessary.
SECTION 21 - GOVERNING LAW
This Agreement and any dispute or claim arising out of or in connection with it shall be governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction over any disputes arising from these Terms.
SECTION 22 - HEADINGS
Section headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 23 - CHANGES TO TERMS OF SERVICE
We may update these Terms from time to time by publishing a revised version on our website.
Your continued use of our website following any changes constitutes acceptance of the updated Terms.
SECTION 24 - CONTACT INFORMATION
If you have any questions about these Terms of Service, please contact us at:
Nora House London
💌hello@norahouselondon.com